Which of the following is NOT a technique of active listening?
a. using “solution messages,” which help the speaker by giving advice
b. asking questions
c. expressing understanding of the speaker’s feelings
d. paraphrasing the speaker’s meaning
In the sentence, “I might be mistaken, but I think you are putting that together incorrectly”, “I might be mistaken” is an example of a(n)
To _____________________, is to state in your own words what you think the speaker means and feels.
b. give feedback
Which of the following is NOT true about listening?
In the listening process, in which stage do you recall and retain what’s been said?
Based on research, men display the following behaviors EXCEPT:
The objective description of a word, on which most people would agree, is known as a word’s _____________________.
d. dictionary entry
A communication pattern in which you ignore a person’s presence and his or her communication is _____________________
“Policeman” and “fireman” are words that demonstrate
The _____________________ of a word is its subjective or emotional meaning.
Which of the following messages is most direct?
c. You wouldn’t want to go bowling, would you?
d. Do you feel like eating pizza tonight?
All of the following are rules of netiquette EXCEPT
Saying, “That is a very interesting haircut” instead of saying you don’t like it is an example of what kind of lie?
Which of the following is an example of ageism?
a. using words such as “old fogey” and “little old lady”
b. oversimplying your language when talking to an older person
c. all of the above are examples
d. avoiding direct eye contact with older people